Here’s a source-backed rundown of every Tyler Technologies connection I can verify to the State of Delaware and New Castle County (Council/Administration under Matt Meyer, now Marcus Henry), with dates, what the product/service is, and where it lives in government.

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New Castle County (NCC)

 

Property reassessment + CAMA (Tyler iasWorld + services)

• June 8, 2021: Council Admin–Finance Committee agenda item R21-110 to authorize a Software-as-a-Service and professional services agreement with Tyler Technologies, Inc. to implement a computer-assisted mass appraisal (CAMA) system and conduct the FY2024 countywide reassessment. New Castle County

• Oct 12, 2021: County Executive Matt Meyer’s administration and Tyler announced public town halls to brief residents on the reassessment process. New Castle County

• Oct 21, 2021: Tyler announced it had been awarded an agreement valued at ≈$27 million with all three Delaware counties (New Castle, Kent, Sussex) to deliver reassessment services; New Castle County also selected Tyler’s iasWorld CAMA. (This confirms NCC’s portion and that the work was contracted county-by-county.)

• Project updates: NCC’s deck shows Tyler staffing/timeline and progress (ex: Feb. 28, 2023 update; subsequent update posted Feb. 15, 2024). New Castle County+1

• County FAQ (2025): NCC explicitly states “New Castle County worked with a vendor (Tyler) to conduct a reassessment of property values.” New Castle County

 

Departments/Divisions involved (NCC)

• Assessment / Board of Assessment Review for values/appeals; Department of Land Use hosts the reassessment info hub; Finance (Assessment Division) handles billing/credits logistics noted in FAQs. New Castle County+1

 

ERP/financials (Tyler Munis)

• NCC’s official RFI 21-002 (Hansen replacement), dated Sept. 24, 2021, states: “Tyler Munis is our financial ERP platform,” and seeks a land-use solution that integrates with Munis. New Castle County

• NCC’s public Vendor Self-Service runs on Munis Self Service (munisselfservice.com). (Active in 2025.) New Castle Countynewcastlecountydevendors.munisselfservice.com

 

Public Safety / 911 (Tyler New World CAD/RMS)

• NCC went live on New World Systems Aegis Enterprise CAD & Records on March 2, 2015 (New World was acquired by Tyler in 2015; the platform is now Tyler New World). New Castle County

• NCC job postings explicitly seek experience with Tyler New World CAD—confirming current use. Government Jobs

 

State of Delaware (Executive Branch / Statewide)

 

Open Data Platform (Tyler Data & Insights, fka Socrata)

• The Delaware Open Data Portal is hosted on Tyler Data & Insights (Socrata). The portal itself shows “Tyler Data & Insights”; Delaware originally launched on Socrata on Oct. 19, 2016 following Executive Order 57 (Jan. 27, 2016) and Open Data Council selection of Socrata. (Socrata was acquired by Tyler in 2018.) Tyler Data & InsightsStateScoopNASCIO

 

Public Safety (DSHS / E-911)

• June 24, 2025: Tyler announced an agreement with the Delaware Department of Safety & Homeland Security (E-911) to transition to NERIS federal reporting; the release notes Delaware already uses multiple Tyler public-safety solutions for dispatch, law enforcement, and fire. (Quote is attributed to Robert Williams, E-911 administrator.) Tyler Technologies Investor Relations

 

Where this intersects leaders & offices

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• Matt Meyer (County Executive, 2017–2024): His administration noticed/managed the 2021 Council action and Oct. 12, 2021 Tyler town halls tied to the reassessment program. New Castle County+1

• County Council (Admin–Finance Committee): R21-110 was introduced at the June 8, 2021 committee meeting (co-chairs George Smiley and John Cartier listed on the agenda). New Castle County

• Marcus Henry (County Executive, 2025– ): His administration has been handling the downstream reassessment/appeals phase and continuing comms (see 2025 NCC news pages that still reference the Tyler townhalls item in the archive). New Castle County+2New Castle County+2

• Connected NCC departments/divisions using Tyler products: Finance (ERP/Munis; Assessment Division), Administrative Services/Purchasing (VSS), Land Use (reassessment info hub and legacy Hansen replacement planning), Public Safety/911 (Tyler New World CAD/RMS). New Castle County+2New Castle County+2newcastlecountydevendors.munisselfservice.com

• Connected State departments/divisions using Tyler products: DTI & Government Information Center (Open Data Council; Tyler Data & Insights portal) and DSHS/E-911 (public-safety software + NERIS transition). NASCIOTyler Data & InsightsTyler Technologies Investor Relations

 

What I could not see online (and how to grab it fast)

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For exact contract documents (signed agreement, scope, change orders, acceptance certificates) and specific dollar splits by county beyond Tyler’s statewide $27M number, request by FOIA:

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• New Castle County: “Executed agreement and any amendments related to Resolution R21-110 with Tyler Technologies, including statements of work for iasWorld CAMA and reassessment services (June–Oct 2021), plus any vendor performance reports and deliverable acceptance memos.” New Castle County

• State of Delaware – DSHS/E-911: “Agreement and SOW for NERIS transition support with Tyler/Emergency Networking (June 2025) and any underlying license/maintenance contracts for dispatch/RMS systems referenced in the announcement.” Tyler Technologies Investor Relations

• State of Delaware – Open Data Council (DTI/GIC): “Current contract (and prior renewals) for the Open Data Portal platform with Tyler Data & Insights (Socrata), including term, cost, hosting, and SLAs (initial selection tied to EO 57 and Oct 2016 launch).” NASCIOStateScoop